The Aideate Blog
Insights on AI, Marketing, Leadership and Growth - By Jamshed Wadia
The Silent Customer is a Lost Customer: Why "In-the-Moment" Voice Feedback is the New CX Gold Standard
was recently researching new ways to improve Customer Experience (CX) beyond the typical "rate us 1–5" emails when I found a company called Voicebox. Their approach caught my eye because it addresses one of the biggest challenges in the retail and service industries: most unhappy customers walk away without saying a word.
Building an AI Ethics & Governance Framework: A Blueprint for "Guardians of Trust"
Why modern AI companies must prioritise augmentation over autonomy and veracity over virality.
The Analogue Rebellion: Has the AI Glut/Slop created the "IRL" Gold Rush?
For my first post of the new year, I want to flip that narrative and give attention to a movement I see taking shape and gaining momentum, the Analogue Revival and ‘IRL’ Gold Rush.
AI Video Ethics and Regulation: A Guide for Brands & Marketers
The 'uncanny valley', that awkward space where AI looks almost, but not quite, human, is rapidly narrowing. As pixels become more persuasive, the stakes for brands are rising; the closer we get to perfect realism, the more we must prioritise transparency and compliance.
Beyond Headcount: Measuring the Human-AI Integration Ratio (HAIR)
We have GAAP standards for revenue and ISO standards for quality. However, we still don’t have a standardised way to measure the ratio of human talent to AI agents in our organisations.
An Evening with AI Innovators: Key Takeaways from HP Garage 2.0’s Visionary Founders.
Why AI in Healthcare is a Game-Changer
I just earned my certification for “𝗔𝗻 𝗜𝗻𝘁𝗿𝗼𝗱𝘂𝗰𝘁𝗶𝗼𝗻 𝘁𝗼 𝗛𝗼𝘄 𝗚𝗲𝗻𝗲𝗿𝗮𝘁𝗶𝘃𝗲 𝗔𝗜 𝗪𝗶𝗹𝗹 𝗧𝗿𝗮𝗻𝘀𝗳𝗼𝗿𝗺 𝗛𝗲𝗮𝗹𝘁𝗵𝗰𝗮𝗿𝗲,” and the scale of the challenge—and the 𝗼𝗽𝗽𝗼𝗿𝘁𝘂𝗻𝗶𝘁𝘆—𝗶𝘀 𝘀𝘁𝗮𝗴𝗴𝗲𝗿𝗶𝗻𝗴.
Your CRM is a Crime Scene: Why AI Isn’t the Detective
Ronald Coase famously said, “If you torture the data long enough, it will confess to anything.”
But in 2025, we face a new problem. If you feed GenAI bad data, it doesn’t just confess under pressure; it invents a believable lie.
How Big Tech Shapes the Future of AI
Tuesday night at the LinkedIn Local™ - Singapore event at SGInnovate, we had a fantastic deep dive into how Big Tech is shaping the AI landscape and what that means for all of us.
Microsoft Generative AI Learning Path: A Review & Guide for Teams
When I talk to organisations about building their own generative AI learning modules in their Learning and Development plans, I usually suggest creating custom modules tailored to their specific industry, job roles, and tech stack. The recommendation is always to fill with real-world use cases specific to their organisation and different departments where it will be deployed.