The AIdeate Blog

Insights on AI, Marketing, Leadership and Growth - By Jamshed Wadia

The Silent Customer is a Lost Customer: Why "In-the-Moment" Voice Feedback is the New CX Gold Standard
AI, Business And Marketing Jamshed Wadia AI, Business And Marketing Jamshed Wadia

The Silent Customer is a Lost Customer: Why "In-the-Moment" Voice Feedback is the New CX Gold Standard

was recently researching new ways to improve Customer Experience (CX) beyond the typical "rate us 1–5" emails when I found a company called Voicebox. Their approach caught my eye because it addresses one of the biggest challenges in the retail and service industries: most unhappy customers walk away without saying a word.

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Joining Mavic.ai as an Independent Advisor for AI Ethics & Governance
AI, Business And Marketing Jamshed Wadia AI, Business And Marketing Jamshed Wadia

Joining Mavic.ai as an Independent Advisor for AI Ethics & Governance

If you’ve been following my recent reflections on AI, especially my thoughts on AI ethics and governance, you’ll know that this is a topic I’m deeply passionate about. My belief in an augmented approach to AI, where human insight and ethical frameworks work hand in hand with technology, is something I’ve emphasised time and again.

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