The AIdeate Blog

Insights on AI, Marketing, Leadership and Growth - By Jamshed Wadia

The Silent Customer is a Lost Customer: Why "In-the-Moment" Voice Feedback is the New CX Gold Standard
AI, Business And Marketing Jamshed Wadia AI, Business And Marketing Jamshed Wadia

The Silent Customer is a Lost Customer: Why "In-the-Moment" Voice Feedback is the New CX Gold Standard

was recently researching new ways to improve Customer Experience (CX) beyond the typical "rate us 1–5" emails when I found a company called Voicebox. Their approach caught my eye because it addresses one of the biggest challenges in the retail and service industries: most unhappy customers walk away without saying a word.

Read More
AI Video Ethics and Regulation: A Guide for Brands & Marketers
AI Jamshed Wadia AI Jamshed Wadia

AI Video Ethics and Regulation: A Guide for Brands & Marketers

The 'uncanny valley', that awkward space where AI looks almost, but not quite, human, is rapidly narrowing. As pixels become more persuasive, the stakes for brands are rising; the closer we get to perfect realism, the more we must prioritise transparency and compliance.

Read More