The AIdeate Blog

Insights on AI, Marketing, Leadership and Growth - By Jamshed Wadia

The Silent Customer is a Lost Customer: Why "In-the-Moment" Voice Feedback is the New CX Gold Standard
AI, Business And Marketing Jamshed Wadia AI, Business And Marketing Jamshed Wadia

The Silent Customer is a Lost Customer: Why "In-the-Moment" Voice Feedback is the New CX Gold Standard

was recently researching new ways to improve Customer Experience (CX) beyond the typical "rate us 1–5" emails when I found a company called Voicebox. Their approach caught my eye because it addresses one of the biggest challenges in the retail and service industries: most unhappy customers walk away without saying a word.

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