The Aideate Blog

Insights on AI, Marketing, Leadership and Growth - By Jamshed Wadia

Shadow AI: Why Employees Go Rogue (And Why Banning Fails)
AI Jamshed Wadia AI Jamshed Wadia

Shadow AI: Why Employees Go Rogue (And Why Banning Fails)

Are your teams using AI to get the job done, even if you haven't officially approved it? If you haven't explicitly said "yes," the answer is almost certainly still "Yes." I am thrilled to dive deeper into these strategies on an upcoming panel: "Managing Generative AI Risks at Work."

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The Silent Customer is a Lost Customer: Why "In-the-Moment" Voice Feedback is the New CX Gold Standard
AI, Business And Marketing Jamshed Wadia AI, Business And Marketing Jamshed Wadia

The Silent Customer is a Lost Customer: Why "In-the-Moment" Voice Feedback is the New CX Gold Standard

was recently researching new ways to improve Customer Experience (CX) beyond the typical "rate us 1–5" emails when I found a company called Voicebox. Their approach caught my eye because it addresses one of the biggest challenges in the retail and service industries: most unhappy customers walk away without saying a word.

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