5 Criteria for Selecting the Right Enterprise Software & AI Tools
Selecting the Right Tool, Software, AI, etc for your organisation?
No sweat, I've got a simple framework and criterion for you.
One of the common questions I get from Line of Business leaders is How do I make the right tool (software/agent), whether it’s MarTech, AdTech, HRTech, ERP, or Productivity.
Firstly, in medium to large organisations, choosing the right tool is a collaborative process. We bring in Business IT, Line of Business leader, Marketing, Finance, Legal, Procurement, and sample users early. The people who’ll integrate, approve, buy, and ultimately use the tool.
When evaluating options, focus on these five key criteria:
1️⃣ Enterprise-Grade & Scalable
Must support global teams, complex workflows, and enterprise-level admin controls. Avoid tools that struggle beyond a certain user base or geography.
2️⃣ Security & Privacy First
Must meet internal guardrails and comply with regulations like GDPR, PDPA, SOC2, etc. No compromises here, trust is non-negotiable.
3️⃣ Ecosystem Fit
Needs to integrate easily with your current stack, software, hardware or cloud provider. A centralised data strategy with a common customer unifier is a big plus.
4️⃣ Customer Journey Visibility
Should enable a unified view of the customer across touchpoints. From marketing to support and service. We want tools that help us break silos, not create them because of their interoperability with each other.
5️⃣ Built for Tomorrow
We look for a clear innovation roadmap, a cadence of new features, and active investment in AI, automation, and usability. It’s not just about what works now, but what grows with you. I would add here that many attractive at first solutions and software companies don't survive because they are fueled by VC money and not real economics. Choose wisely. Sometimes, tried and tested is better than new and shiny.
I like to keep things simple, logical and real. Always up for conversations on Digital Transformation. Let's talk.
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